Privacy Policy

Last Updated: January 30, 2026

1. Introduction

Welcome to SurgicalGuide.Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and clinical data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Data We Collect

We collect information necessary to provide our surgical guide design services:

  • Account Information: Name, email address, clinic details, and professional credentials.
  • Clinical Data: Patient CBCT scans (DICOM), intraoral scans (STL/PLY), and prescription details.
  • Usage Data: Information about how you interact with our platform (IP address, browser type).

3. HIPAA & GDPR Compliance

We adhere to strict data protection standards:

  • Patient Anonymity: We encourage anonymizing DICOM data before upload.
  • Encryption: All data transfers are encrypted via SSL/TLS. Storage is encrypted at rest.
  • Data Processing: Clinical data is processed solely for the purpose of designing surgical guides and is not shared with third parties for marketing.

4. How We Use Your Data

We use your data to:

  • Process and fulfill your surgical guide orders.
  • Communicate with you regarding case status and revisions.
  • Improve our software and design protocols.
  • Send administrative updates and invoices.

5. Data Retention

We retain clinical files for the duration of the active case plus 7 years as required by dental record-keeping regulations. You may request data deletion at any time by contacting support.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability

To exercise these rights, contact us at privacy@surgicalguide.pro.

7. Cookies

We use essential cookies to ensure our website functions properly. For detailed information, please see our Cookie Policy.

8. Contact Us

If you have questions about this policy, please contact us at:

Email: privacy@surgicalguide.pro