Frequently Asked Questions

You need to provide a CBCT scan (DICOM format) and an intraoral scan (STL format). If available, please also include a wax-up or tooth setup for prosthetic-driven planning.

Standard delivery is 24–48 hours from the moment we receive all necessary files and case details.

Through our built-in secure chat directly inside your dashboard. All case discussions and file exchanges happen within the platform — no need for external messengers or email threads.

We offer unlimited revisions until the design meets your clinical approval. Simply leave a comment in the dashboard, and we will adjust it for free.

Yes. We design for any implant system (Straumann, Nobel, Osstem, etc.) and customize parameters for your kit. You receive open STL files ready to print on any 3D printer.

Yes, complex rehabilitation is our specialty. Dr. Alex Pakhomov oversees full-arch cases, including stackable guides and bone reduction protocols.

Our standard delivery includes detailed PDF Drilling Protocol and screenshots. Video walkthroughs are available upon request for complex cases.

Yes. We offer Apical Resection Guides (from €100) for precise root location and Autotransplant Templates (from €70) — 3D replicas of donor teeth for site preparation.

We convert raw DICOM data into clean STL models. We can segment teeth, bone, nerves, or sinuses separately. Starting from €20.

Yes. We prioritize data protection with a private client dashboard, encrypted file uploads and secure storage. Your patient data remains strictly confidential.